62K–90K USD / year
Implementation Specialist I
Customer successRemote — United States, Pacific Time Zone
Published on 2026-10-26
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About this role
Support retail partners as they implement Affirm’s payment solution, serving as a primary contact for business and technical teams. Troubleshoot integrations, coordinate with internal teams, and improve processes and product feedback loops.
About the company
Affirm offers buy now, pay later financing that lets consumers split purchases into transparent installment payments at checkout. It partners with merchants to provide flexible credit options without late fees.
The team
Operations
Stack
ShopifyWooCommerceHTMLJavaScriptAPIs
What you'll do
- Support merchant partners with marketing, accounting, and implementation guidance
- Troubleshoot integrations with e-commerce front ends and order management systems
- Develop operational processes and technical documentation
- Coordinate cross-functional workflows and share client feedback with Product and Engineering
What we're looking for
- Bachelor’s degree or equivalent experience
- 1–3 years of relevant experience in tech, e-commerce, SaaS, or a similar role
- Strong written communication, project management, communication, and technical skills
- Able to manage multiple assignments independently and with attention to detail
Nice to have
- Experience with major e-commerce platforms such as Shopify or WooCommerce
- Payments or e-commerce experience
- Knowledge of HTML, JavaScript, or APIs
Benefits
- 100% subsidized medical, dental, and vision coverage for employees and dependents
- Monthly technology, health, and wellness spending stipends
- Flexible time off and generous holidays
- Employee stock purchase plan with a discount