245K–285K USD / year
Incident Manager, Safeguards
OperationsHybrid — San Francisco, CA, New York City, NY, Washington, DC
Published on 2026-10-24
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About this role
Lead Safeguards incidents involving Anthropic’s AI systems from declaration through resolution. Coordinate cross-functional responders, manage urgent enforcement escalations, and improve incident readiness through runbooks, reviews, metrics, and automation. The role includes rotating after-hours and weekend coverage and may involve exposure to disturbing content.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
The team
Safeguards team
What you'll do
- Command Safeguards incidents from declaration through closure, coordinating responders across functions
- Assess incident severity, maintain accurate records, and provide regular leadership updates
- Oversee and triage the Safeguards Enforcement on-call queue during rotations
- Coordinate external notifications with Legal, Communications, and Public Policy
- Lead post-incident reviews and track action items through completion
- Improve incident response through runbooks, automation, readiness work, and metrics
- Participate in rotating after-hours and weekend incident coverage
What we're looking for
- Experience managing incidents or urgent escalations end to end in trust and safety, security, platform integrity, crisis management, or a related field
- Hands-on experience with product or platform abuse, such as account compromise, fraud, or coordinated malicious activity
- Sound decision-making under time pressure, with clear documentation and judgment about when to escalate
- Strong concise writing for executive updates and legally or externally scrutinized communications
- Ability to coordinate cross-functional partners and secure follow-through without direct authority
- Experience improving operational processes and identifying work suitable for automation
- Willingness to perform regular hands-on queue work and rotating after-hours coverage
Nice to have
- Experience building an incident response function, runbooks, or review processes
- Experience with AI-system incidents, enforcement actions, external reporting, or disclosures
- Experience working with threat intelligence or security investigation teams
- Experience running an on-call rotation or support escalation queue and measuring response targets
- Experience using AI tools for triage or automation with quality checks
- Working knowledge of SQL or similar tools for incident and queue analysis
- Experience designing and facilitating tabletop exercises
- Interest in AI safety and responsible technology development
Benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours