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Internal Communications Director
People/HRHybrid — London
Published on 2026-11-09
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead Trustly’s global internal communications strategy, connecting executive priorities with employee understanding and engagement. The role focuses on leadership communications, change management, employee listening, and culture, while using AI and emerging communication channels to improve the employee experience.
About the company
Trustly is an open banking payments company that lets consumers pay and get paid directly from their bank accounts.
The team
Internal Communications, within the People department; reports to the Chief People Officer.
What you'll do
- Own global internal communications strategy across leadership voice, change management, and culture.
- Partner with the CEO and executives on memos, town halls, and fireside chats.
- Build employee feedback loops, pulse checks, and listening practices.
- Work with product, engineering, and commercial teams to surface stories and milestones.
- Communicate organizational changes and strategic shifts with clarity and empathy.
- Test and scale AI tools and new communication formats.
- Align communications across C-suite and cross-functional teams.
What we're looking for
- 8–10+ years of experience directing internal, executive, or corporate communications in agile, high-growth environments.
- Excellent writing and storytelling skills; able to explain complex topics clearly and engagingly.
- Proven experience partnering with senior executives and conveying their authentic voice.
- Experience building employee trust, belonging, psychological safety, and two-way communication.
- Comfortable working in ambiguity while balancing strategy with hands-on delivery.
- Based in London and able to collaborate on-site.
- Legally authorized to work in the job’s country; visa sponsorship requirements are assessed in the application.
Nice to have
- Experience using generative AI and exploring new communications tools and channels.
- Experience with consumer-grade engagement or purpose-led storytelling.
- Fintech experience is not required.
Benefits
- 20–30 days of holiday, depending on location.
- Monthly team outing allowance.
- Parental leave top-up.
- On-site perks.
- Health allowance that can cover gym memberships, massages, and other wellbeing support.