115K–151K USD / year
IT Administrator, Business Applications
OperationsRemote — United States
Published on 2026-10-26
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About this role
Administer the collaboration, service-management, and automation platforms used across the company. Configure and support Jira, Jira Service Management, Confluence, Loom, and the support layer for Workato and citizen-development tools, while applying least-privilege access and improving processes.
About the company
Horizon3.ai is a technology company specializing in cybersecurity solutions, focusing on automated penetration testing and threat detection for enterprises. They provide a range of services aimed at enhancing security posture and risk management for organizations across various sectors.
The team
Business Applications (BizApps), reporting to the Senior Manager, Business Applications.
Stack
JiraJira Service ManagementConfluenceLoomWorkatoAPIsWebhooks
What you'll do
- Manage platform access, provisioning, permissions, groups, and licenses.
- Configure Jira and Confluence projects, workflows, fields, and automations.
- Configure JSM request types, queues, forms, and SLAs.
- Deliver moderately complex improvements from requirements through rollout and documentation.
- Monitor Workato recipes, troubleshoot failures, and escalate issues with diagnostic details.
- Support citizen developers with onboarding, sandboxes, service accounts, and approved guardrails.
- Review access and licenses, automate repetitive administration, and report on platform health.
What we're looking for
- Hands-on experience administering Jira and Confluence or comparable platforms across multiple teams.
- Experience configuring workflows, custom fields, automation rules, and service-management SLAs.
- Working knowledge of RBAC, least-privilege access, permission schemes, and SaaS user lifecycle management.
- Experience managing request queues and resolving access or configuration issues within service levels.
- Able to independently plan and complete moderately complex projects and write clear documentation.
- Able to troubleshoot automation or integration logs and escalate issues effectively.
- At least 3 years of IT, business systems, or SaaS platform administration experience, including remote-workforce support.
Nice to have
- Atlassian Cloud administration at scale, including licensing and migrations.
- Workato or similar iPaaS recipe monitoring and error triage.
- Experience supporting governed self-service automation.
- Python or JavaScript scripting for administrative automation.
- Relevant Atlassian, Workato, or similar certifications.
- Experience in a high-growth SaaS or cybersecurity company.
Benefits
- Stock options.
- Flexible vacation policy.
- Generous parental leave.
- Health, vision, and dental insurance for employees and families.