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IT Analyst
OperationsHybrid — Amsterdam, Netherlands
Published on 2026-10-30
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide hands-on IT support to employees across EMEA, both onsite and remotely. Troubleshoot endpoint, account-access, and collaboration-tool issues while maintaining reliable ticket handling and customer service.
About the company
Horizon3.ai is a technology company specializing in cybersecurity solutions, focusing on automated penetration testing and threat detection for enterprises. They provide a range of services aimed at enhancing security posture and risk management for organizations across various sectors.
The team
Security and IT
Stack
JiraJira Service ManagementOktaEntraJamfIruIntuneGoogle Workspace
What you'll do
- Provide onsite and remote support for hardware, software, connectivity, conference room AV, and peripherals
- Manage help desk tickets and routine identity and access requests
- Coordinate employee onboarding and offboarding, including equipment and account setup
- Support endpoint imaging, patch verification, and asset tracking
- Maintain accurate ticket and asset records, follow runbooks, and flag documentation gaps
- Escalate complex or high-impact issues with clear troubleshooting context
- Partner with Security and IT Engineering on device compliance and access controls
What we're looking for
- 2–4 years of experience in IT support, help desk, or IT operations
- Working knowledge of macOS and/or Windows and enterprise collaboration software
- Clear communication with technical and non-technical employees
- Ability to prioritize concurrent requests and work with minimal direction
- Sound judgment in resolving issues independently or escalating them
- Familiarity with Jira or Jira Service Management
- Experience managing identity in Okta, Entra, or similar platforms
- Experience with Jamf, Iru, or Intune; strong knowledge of Google Workspace, Slack, and Zoom
Nice to have
- Experience supporting hybrid or distributed employees
- Experience improving onboarding, offboarding, or endpoint management processes
- Knowledge-base documentation experience
- CompTIA A+, ITIL Foundation, or similar certification
- Experience in a high-growth SaaS or cybersecurity company
Benefits
- Stock options
- Flexible vacation policy
- Parental leave
- Health, vision, and dental insurance