115K–130K USD / year
IT Analyst (Remote)
OtherRemote — US
Published on 2026-10-07
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Horizon3 is looking for an IT Analyst to provide technical support for their remote workforce, focusing on troubleshooting hardware, software, and collaboration tools. The candidate will assist with onboarding and offboarding processes and support identity and access management tasks. Strong customer service and problem-solving skills are essential.
About the company
Horizon3.ai is a technology company specializing in cybersecurity solutions, focusing on automated penetration testing and threat detection for enterprises. They provide a range of services aimed at enhancing security posture and risk management for organizations across various sectors.
What you'll do
- Provide onsite technical support including hardware setup and network connectivity.
- Resolve incoming help desk tickets covering hardware and software issues.
- Support onboarding and offboarding logistics for employees.
- Administer routine identity and access tasks.
- Maintain accurate records of tickets and resolutions.
What we're looking for
- 2–4 years of experience in IT support or help desk.
- Working knowledge of MacOS and/or Windows.
- Clear communication skills for both technical and non-technical users.
- Ability to prioritize and manage concurrent requests.
Nice to have
- Experience in high-growth SaaS or cybersecurity companies.
- Relevant certifications such as CompTIA A+ or ITIL Foundation.
Benefits
- Inclusive team culture.
- Growth opportunities.
- Flexible vacation policy.
- Health, vision & dental insurance.