IT Helpdesk Specialist

About this role

Provide hands-on Level 3 IT support for employees across EMEA and APAC. Troubleshoot complex device, software, connectivity, identity, and access issues while supporting a secure, AI-forward approach to IT operations.

About the company

ClickUp is a work management platform that combines tasks, docs, goals, and collaboration tools for teams running projects across functions.

Stack

What you'll do

• Own complex employee support issues through investigation and resolution.
• Troubleshoot macOS, hardware, software, connectivity, identity, and access issues.
• Support Apple device deployment and management.
• Manage employee access and account changes.
• Assist with onboarding, offboarding, device setup, and equipment needs.
• Maintain clear ticket notes and support documentation.
• Improve support processes and use AI to reduce repetitive work.

What we're looking for

• At least 5 years of experience in IT support or a similar role.
• Strong macOS troubleshooting skills and hands-on experience with Jamf, Okta, and Apple Business Manager.
• Methodical approach to investigating complex support issues.
• Understanding of IT fundamentals and responsible AI use.
• Security-first approach to employee data, device security, identity verification, and access.
• Clear communication skills for audiences with different levels of technical experience.
• Able to work from the Dublin office at least two days per week and support EMEA and APAC.
• Willingness to travel between Dublin and London, with occasional travel elsewhere as needed.

Nice to have

• Experience with Bash, scripting, coding, or automation.
• Experience supporting employees across multiple offices or time zones.

Benefits

• Equity
• Flexible paid time off
• Paid parental leave
• Professional development stipend
• Employee wellness stipend