IT Operations Specialist

About this role

Provide day-to-day IT support for employees and help keep office technology and systems running smoothly. The role also supports onboarding and offboarding, equipment management, and general office operations.

About the company

CertiK is a blockchain security firm that audits smart contracts and provides Web3 security, compliance, and monitoring services.

The team

Operations

Stack

What you'll do

• Troubleshoot hardware, software, account, access, network, and office technology issues
• Set up laptops, provision accounts, and manage equipment for onboarding and offboarding
• Coordinate IT requests and maintenance with internal teams and external vendors
• Track inventory of laptops, accessories, and office IT equipment
• Document IT processes, setup guides, and internal procedures
• Provide operational support for office and cross-functional needs

What we're looking for

• Bachelor's degree in Computer Science, Engineering, or a related field
• Two or more years of experience in IT support, help desk, office IT, or a related field preferred
• Basic understanding of computer systems, networking, and common SaaS tools
• Strong communication skills; organized, detail-oriented, and responsive
• Comfortable adapting to shifting priorities and learning new systems
• Based within reasonable commuting distance of the Manhattan office and able to work onsite as needed

Nice to have

• Experience supporting macOS environments
• Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools
• Experience with office operations or employee onboarding
• Interest in cybersecurity, blockchain, or Web3
• Convenient commute to the Midtown Manhattan office

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company matching
• Life and accidental death and dismemberment insurance
• HSA and FSA
• Flexible paid time off and holidays