124K–155K USD / year
IT Ops Engineer
OperationsHybrid — San Francisco Bay Area
Published on 2026-10-01
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About this role
The IT Ops Engineer role at Discord focuses on maintaining the technology environment for employees, including device setup, identity management, and support for live events. This position emphasizes collaboration and automation to improve efficiency within the IT support queue.
About the company
Discord is a communication platform designed for creating communities, where users can connect via voice, video, and text. It serves gamers and various interest groups, offering tools for social interaction, collaboration, and community-building.
What you'll do
- Work with the support queue addressing employee technology needs
- Support device and endpoint setup (Jamf, Intune)
- Manage identity and access basics (Okta)
- Ensure conferencing and AV room reliability
- Run onboarding and offboarding processes
- Participate in on-call rotations
What we're looking for
- 3+ years in IT Helpdesk support
- Exposure to backend IT systems (e.g. Okta, Jamf)
- Strong troubleshooting skills
- Genuine automation instinct
Nice to have
- Experience with SOC 2 or SOX processes
- Background in high-growth consumer tech