IT Support Engineer

About this role

Provide Tier 1 IT support to Stripe employees, contractors, and vendors across in-person and remote work settings. The role combines device and SaaS troubleshooting with executive support, meeting readiness, onboarding, office technology, and IT asset management.

About the company

Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.

The team

AMER Corporate Technology (CorpTech) Services team, within Infrastructure & Corporate Tech.

Stack

What you'll do

• Resolve hardware, software, and system support requests through in-person, email, Slack, and ticketing channels.
• Provision and support Apple devices, including executive devices, secure migrations, and travel readiness.
• Prepare for and troubleshoot high-stakes meetings and events.
• Respond to high-sensitivity incidents and manage SLA-tiered ticket queues.
• Provision laptops and support new-hire onboarding and fleet upgrades.
• Maintain SaaS tools, office technology, IT documentation, and asset records.
• Support offboarding and third-party vendors or contractors.

What we're looking for

• At least 2 years of IT HelpDesk experience.
• Strong knowledge of Apple systems and software.
• Working knowledge of Google Workspace, Slack, Zoom, JIRA, and Confluence or similar tools.
• Understanding of script execution and troubleshooting with Ruby, Bash, or Python.
• Working knowledge of imaging or endpoint management tools such as DEP or FleetDM.
• Able to independently prioritize workload and projects.
• Strong communication, interpersonal, and customer-service skills.

Benefits

• Equity
• Company bonus
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends