57K–82K USD / year
IT Support Specialist
OtherOn-site — Herndon, VA
Published on 2026-10-07
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About this role
The IT Support Specialist will be the first point of contact for technical assistance and support at a cybersecurity company. The role involves troubleshooting everyday device and application issues and ensuring seamless technology support for employees, especially new hires. This is an onsite position in Herndon, VA.
About the company
Expel provides managed detection and response security services backed by software and human analysts. It helps organizations monitor threats and respond to incidents faster.
What you'll do
- Be the first point of contact for end-users needing technical help
- Provide walk-up and break-fix support for IT systems
- Run new-hire onboarding sessions
- Ensure timely shipping and returning of assets
- Conduct training sessions for end-users
- Maintain current documentation and IT knowledge base
- Spot recurring issues and recommend improvements
What we're looking for
- Strong troubleshooting skills
- Experience supporting macOS and Windows devices
- Familiarity with cloud platforms like Google Workspace, Slack, and Zoom
- Understanding of basic networking concepts
- Comfort using AI tools
- Excellent customer service and communication skills
- 1+ year of professional experience in IT support
- CompTIA A+, CompTIA Network+, or Jamf Certified Associate is a plus