97K–105K USD / year
Kiosk Implementation Manager
Customer successHybrid — New York, NY
Published on 2026-11-12
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About this role
Lead end-to-end kiosk implementations for hotels, from property qualification and remote configuration through on-site launch and post-go-live support. Translate hotel workflows and reservation data into kiosk configurations, train staff, and collaborate with product and engineering teams to improve deployments.
About the company
Canary Technologies provides hospitality software for hotels, covering guest messaging, digital check-in, and property operations.
The team
Customer Success
Stack
Opera PMSiPadsKey encodersPayment terminalsSlackNotionClaude
What you'll do
- Coordinate hotel qualification, PMS readiness assessments, and go/no-go decisions
- Configure and pair kiosk hardware with PMS integrations and coordinate hardware logistics
- Lead on-site deployments, test check-in flows, and train hotel staff
- Review reservation data and configure group blocks, folios, routing rules, and payment workflows
- Document field issues and work with Product and Engineering on improvements and deployment playbooks
What we're looking for
- At least 4 years of hands-on hotel operations experience
- Expert-level Opera PMS proficiency across front desk, housekeeping, accounting, reservations, and night audit
- Strong knowledge of hotel payment workflows, reservation scenarios, and brand check-in/check-out standards
- Strong communication skills with hotel staff, technical teams, and executive stakeholders
- Ability to travel 40–50% of the time, primarily within the US
Nice to have
- Experience with Mews, Guestline, Protel, RMS Cloud, or other hotel systems
- Experience with channel managers, revenue management systems, or central reservation systems
- Opera PMS or other hotel systems certification
- Experience training hotel staff on technology implementations
Benefits
- Unlimited PTO, company holidays, monthly Canary Days, and a birthday holiday
- Stock option grant, subject to board approval
- Travel stipend for visiting company hubs
- Hotel stay credit and discounts at select partner hotels
- Monthly self-improvement budget and professional development stipend