95K–130K GBP / year
KYB Operations Lead, UK
OperationsOn-site — London, UK
Published on 2026-10-26
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead Ramp’s UK KYB onboarding operation, managing operators and the onboarding queue while making decisions on complex customer cases. Improve processes and partner escalations as the operation scales, using metrics and automation to make onboarding faster and more consistent.
About the company
Ramp is a financial automation platform that provides companies with tools to manage expenses, optimize procurement, and improve financial workflows. It serves businesses looking to streamline their financial processes and enhance visibility into spending.
The team
European operations team (Europs), within Compliance Operations.
What you'll do
- Manage and develop UK onboarding operators, including prioritisation, one-to-ones, and performance.
- Own queue management, workload allocation, and capacity planning.
- Make first-line decisions on complex KYB cases, including EDD, PEP, adverse-media, and ownership-structure reviews.
- Manage partner escalations and turn recurring fixes into repeatable playbooks.
- Oversee clear, timely customer onboarding communications.
- Define and report operational metrics and use them to improve performance.
- Work with Product and Engineering to remove onboarding friction.
- Maintain evidenced first-line decision standards and provide backup for UK safeguarding reconciliations.
What we're looking for
- 5+ years of KYB, onboarding, or financial-crime operations experience at a UK fintech, EMI, PI, or bank.
- Working knowledge of MLRs 2017, JMLSG guidance, and FCA customer due-diligence expectations.
- Sound judgement on complex business customers, including layered ownership, overseas parents, trusts, and PEPs.
- Clear written communication with customers and in documented case decisions.
- Demonstrated day-to-day use of AI tools, with concrete examples.
- A process-improvement mindset.
Nice to have
- Experience managing operators or analysts.
- Experience with card-issuing, BaaS, or payments partners on onboarding.
- Safeguarding or client-money reconciliation experience.
- Experience writing requirements for Product and Engineering.
- EU onboarding experience or a second European language.
Benefits
- Equity.
- Flexible paid time off.
- Private medical insurance and virtual GP care.
- Workplace pension with salary-sacrifice option.
- Up to 16 weeks of parental leave for birthing and bonding, or 8 weeks for bonding only, at 100% pay.