31.25–44.96 USD / hour
L1 Technical Support Engineer (Spanish-Speaking)
Customer successWorkplace — unknown
Published on 2026-11-10
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide L1 technical support to enterprise customers using Abnormal’s cloud email security, AI security agent, and SaaS security products. Troubleshoot configuration, API, integration, and threat-related issues while keeping customers informed and helping improve support resources and the product.
About the company
Abnormal Security uses AI to detect and stop email and collaboration attacks such as phishing and business email compromise. It protects enterprises against social engineering and account takeover.
Stack
Microsoft 365Google WorkspaceSlackOktaSplunkCrowdStrikeCortex SOARREST APIs
What you'll do
- Own and resolve customer support tickets, including configuration issues, API questions, false positives, and threat investigations.
- Provide timely updates, root-cause analysis, and solution recommendations.
- Partner with Engineering on resolutions and document post-mortems.
- Support onboarding and customer engagement with Customer Success Managers.
- Create and maintain internal and external knowledge-base documentation.
- Identify recurring customer issues and share product feedback.
What we're looking for
- 4+ years of technical support experience in cybersecurity, SaaS, or enterprise technology.
- Understanding of email security and cloud/SaaS ecosystems.
- Experience troubleshooting APIs, integrations, and enterprise configurations.
- Ability to analyze logs and collaborate cross-functionally to resolve issues.
- Strong written and verbal communication skills.
- Experience with Salesforce, Jira, Confluence, or similar tools.
- Customer-first approach and fluent Spanish.
Nice to have
- Fluency in Portuguese.
- Experience using AI tools or AI-powered support platforms.