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Lead, Business Operations - Payward Services
OperationsRemote — United Kingdom, Brazil, United Arab Emirates, Ireland, Peru, Sweden, Colombia, Argentina, Romania, Cyprus, Switzerland, Portugal, Lithuania, South Africa, Czech Republic, Canada, Hungary, Mexico, Chile, Poland, Spain, Bulgaria
Published on 2026-11-02
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead business operations for Payward Services, an enterprise platform offering integrated trading, payments, funding, and digital asset infrastructure. Own partner launch readiness and the operating cadence, while building processes, automations, reporting, and cross-functional projects that help the business scale.
About the company
Kraken is a leading cryptocurrency exchange that provides a platform for buying, selling, and trading a diverse range of digital assets. The company focuses on compliance, security, and innovative financial solutions to serve both individual and institutional clients.
The team
Payward Services Business Operations, within Business Expansion; reports to the Head of PWS Business Operations.
What you'll do
- Run planning, goal-setting, business reviews, leadership updates, and performance metric tracking.
- Automate manual business workflows using AI and integrations.
- Build repeatable partner launch processes with Solutions, Product, and Compliance to reduce time to go-live.
- Integrate new products and acquired businesses into the operating rhythm.
- Lead strategic cross-functional projects critical to Payward Services.
What we're looking for
- At least 4 years in BizOps, RevOps, Strategy, or a similar role, including in-house experience at a payments, fintech, financial services, or crypto company.
- Demonstrated end-to-end ownership of processes, from creating a system to keeping it running.
- Comfortable working across launch planning, workflow automation, and changing priorities.
- Experience using AI tools, scripts, or no-code automation to reduce manual work.
- Clear communication with Sales, leadership, and Engineering.
- Strong data skills, attention to detail, and a self-starting approach.
Nice to have
- Experience in payments, card programs, or crypto infrastructure.