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Lead Product Manager, API Platform
ProductOn-site — New York City, New York, Palo Alto, California
Published on 2026-10-29
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead the strategy and roadmap for Pylon’s mortgage API platform, including its domain model, GraphQL schema, and developer experience. You’ll work closely with engineering, customers, and go-to-market teams, and contribute code directly while building a platform that makes mortgage origination easier to integrate and automate.
About the company
Pylon is a B2B customer support and success platform built for SaaS teams. It helps companies manage customer conversations, SLAs, and account workflows in one place.
The team
Agent Platform team
Stack
GraphQLRESTSQL
What you'll do
- Set API strategy and own the platform roadmap and quality bar.
- Define and maintain the mortgage domain model, entities, relationships, and lifecycle states.
- Lead GraphQL schema design and API design reviews; establish standards for schema evolution and deprecation.
- Improve developer experience through documentation, SDKs, sandboxes, API explorer, webhooks, and onboarding.
- Partner with engineering on performance, reliability, authentication, permissions, rate limiting, and observability.
- Write and ship code, including schema and API changes.
- Build compliance requirements, audit trails, and permissions into the API model.
- Work with the Agent Platform team and customer-facing teams to support integrations and customer success.
What we're looking for
- 7+ years in software, including at least 4 years as a PM for API or developer-platform products.
- Experience owning and scaling public APIs used by developers.
- Strong domain-modeling skills for complex real-world systems.
- Deep GraphQL knowledge, including schema design, pagination, error modeling, federation, and schema evolution.
- Knowledge of REST, webhooks, events, idempotency, OAuth, scoped API keys, and rate limiting.
- Able to write and commit production code and collaborate on architecture with engineers.
- Experience building developer experience tools and 0-to-1 enterprise software in a regulated industry.
- Able to write SQL and define API adoption and developer-experience metrics.
Nice to have
- Engineering background.
- Mortgage or fintech infrastructure experience, or familiarity with MISMO standards.