Lead Technical Onboarding Engineer

About this role

Lead hands-on technical onboarding for enterprise customers deploying Neo4j AuraDB and self-managed graph clusters. Serve as the technical escalation point and mentor for a four-person onboarding team, balancing customer delivery with team guidance.

About the company

Neo4j builds a graph database and analytics platform that helps teams model, query, and uncover relationships in connected data.

Stack

What you'll do

• Lead customer discovery, architecture planning, and onboarding milestones.
• Guide cloud provisioning and secure networking across AWS, Azure, and GCP.
• Configure system hardening, encryption, enterprise SSO, and RBAC.
• Design data ingestion pipelines and advise on driver and query performance.
• Support observability, backup and restore planning, and operational handoffs.
• Escalate complex technical issues and mentor onboarding engineers.
• Improve onboarding methods, tooling, and automation using field insights.

What we're looking for

• Bachelor’s degree in a technical discipline or equivalent practical experience.
• 5+ years in a customer-facing technical role, with technical leadership or mentoring experience.
• Experience delivering hands-on implementation while guiding peers.
• Production workload deployment experience in at least one major cloud platform.
• Strong enterprise networking knowledge, including VPC/VNet, peering, and private connectivity.
• Experience configuring IAM, SSO using OIDC or SAML, and RBAC.

Nice to have

• Terraform and configuration management experience, such as Ansible.
• Linux, containers, and orchestration platform experience.
• Neo4j or other graph database experience and Cypher query tuning.
• Familiarity with observability and data integration tools.
• Exposure to SOC 2, GDPR, HIPAA, or multi-region deployment patterns.