96K–133K USD / year
Learning & Development Specialist - Fraud / Disputes
OtherWorkplace — unknown
Published on 2026-09-16
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About this role
The Learning & Development Specialist will create and maintain documentation such as SOPs, knowledge base articles, and eLearning content specifically for Fraud, Disputes, and Risk UX. This role involves translating regulatory requirements into clear content for frontline teams, while also driving process improvements.
About the company
Mercury provides banking and financial software for startups, combining business accounts, cards, and money-management tools designed for venture-backed companies.
The team
Transaction Risk Enablement
What you'll do
- Own SOP, knowledge base, and eLearning projects end to end
- Author and maintain formal SOPs
- Write and update knowledge base articles
- Design and build eLearning modules in Articulate 360
- Translate regulatory source material into clear procedures
- Keep existing content current
- Manage authoring pipeline and navigate ambiguity
- Lead review and sign-off cycles
What we're looking for
- 1–3 years writing SOPs and eLearning in a regulated environment
- Hands-on proficiency with Articulate 360 or equivalent tools
- Strong technical writing skills
- Comfort with regulatory source materials
- Ability to work from informal inputs
- Experience in fraud operations, disputes, or risk review
- Self-directed working style
- Track record of owning projects from start to finish
Nice to have
- Direct experience in fraud investigation or disputes handling
- Familiarity with Reg E and Reg Z compliance
- Experience authoring in Google Docs with version control
- Background supporting audits or compliance readiness