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Liquidity Lead
OperationsOn-site — Lilongwe, Malawi
Published on 2026-10-21
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead agent liquidity and cash operations across Malawi, ensuring agent locations can meet customer cash-in and cash-out needs. Manage cash-in-transit partners, field teams, and operational processes while improving liquidity performance and security.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Manage agent liquidity and rebalancing, including coordinating cash pickups from banks.
- Coordinate cash-in-transit operations and ensure partners meet service-level agreements.
- Oversee the setup, maintenance, and staffing of Premium Agencies and Premium Master Agents.
- Build and lead a field-based team to deliver agent liquidity goals.
- Develop liquidity policies, processes, strategies, and operational improvements.
- Monitor liquidity nationwide and identify priority areas for solutions.
- Contribute to policy reviews and process documentation, and share Malawi operations knowledge with other country teams.
- Uphold security standards and promptly report challenges.
What we're looking for
- Fluent in English and a local language.
- At least 5 years of experience in liquidity management, mobile money operations, retail banking, cash movements, cash-in-transit, or treasury.
- At least 2 years of experience building and managing field-based teams.
- Bachelor’s degree in Finance, Accounting, Business Management, or a comparable field.
- Proficiency in Excel and/or Google Sheets.
- Willingness to travel within Malawi 70% of the time.
- Experience in customer relationship management.
- Strong knowledge of agent network management and negotiation.
Nice to have
- Experience leading teams responsible for the day-to-day operation of an agent network.
- Strong process documentation and knowledge-transfer skills.
- Adaptability, creative problem-solving, and a willingness to iterate quickly.
Benefits
- Health insurance for the employee and dependents.
- 26 weeks of parental leave for mothers and 4 weeks for fathers.
- Subsidized childcare for returning parents.
- Airtime reimbursement.
- Free food and office space.