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Low-touch Customer Success Manager (Remote - EMEA)
Customer successRemote — EMEA
Published on 2026-10-30
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About this role
Manage approximately 30 enterprise customer accounts across EMEA, guiding them from onboarding through adoption, renewal, and expansion. Establish a structured engagement cadence and help customers demonstrate measurable business value from n8n.
About the company
n8n is a workflow automation platform that lets teams connect apps and build AI-powered automations with a visual editor or code.
The team
Sales and Customer Success
Stack
n8nAPIsworkflow automationAI tools
What you'll do
- Own the post-sales relationship for an enterprise customer portfolio, from onboarding through renewal.
- Lead customer kickoffs, success planning, enablement, and executive business reviews.
- Monitor product usage and customer health, proactively addressing risks and escalations.
- Connect adoption to measurable business outcomes and communicate ROI.
- Identify expansion opportunities in partnership with Account Executives.
- Collaborate with Support, Solutions Engineering, Product, and Sales to resolve customer blockers.
- Share structured customer feedback with Product and Engineering.
- Develop scalable customer success playbooks and programs.
What we're looking for
- Enterprise SaaS customer success experience, including onboarding, stakeholder alignment, and QBRs.
- Technical fluency with APIs, integrations, authentication, environments, and automation architecture.
- Experience supporting renewals, expansion, retention, and growth outcomes.
- Ability to translate product usage into business value and executive-ready ROI narratives.
- Strong operational rigor, communication, relationship-building, and cross-functional collaboration.
- Comfort working in a fast-moving, ambiguous environment.
- Curiosity about automation, AI tools, or workflow platforms.
Nice to have
- Startup or scale-up experience.
- Technical or STEM education or equivalent experience.
- Familiarity with n8n or workflow automation, integration, or iPaaS platforms.
Benefits
- Equity.
- 30 days of vacation plus local public holidays in Europe.
- €1,000 annual learning and development budget.
- Remote-first work with regular team off-sites.
- $100 monthly contribution to open-source projects.