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Manager, Assigned Support Engineering (EMEA)
Customer successRemote — United Kingdom
Published on 2026-10-05
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
In this role, you'll manage a team of Assigned Support Engineers providing technical support to enterprise customers. You'll focus on relationship building, improving customer outcomes, and ensuring the team operates efficiently while delivering measurable ROI to clients.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Assigned Support Engineering team
What you'll do
- Hire, coach, and develop ASEs
- Lead escalations and work with various teams
- Set clear goals and expectations for the team
- Build recovery plans for at-risk customers
- Translate ASE actions into customer outcomes and ROI
What we're looking for
- 5+ years in technical support, 2+ years managing technical teams
- Experience with enterprise customer support
- Strong record of handling escalations
- Ability to communicate complex situations clearly
- Technical foundation in Linux and web application concepts
Nice to have
- Experience with Git, DevOps practices, or GitLab
- ExperienceDeveloping engineers across skill levels
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave