153K–269K USD / year
Manager, Customer Enablement - Figma Weave
Customer successOn-site — New York, NY, United States
Published on 2026-10-26
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About this role
Lead and scale Figma Weave’s Customer Experience Manager team, supporting enterprise customers in adoption and business value realization. This player-coach role combines team leadership and operational strategy with direct customer engagement.
About the company
Figma is a collaborative design platform for product teams to create interfaces, prototypes, and design systems in the browser. It helps designers and developers work together on digital products from ideation through handoff.
The team
Figma Weave Customer Experience organization
What you'll do
- Lead, coach, and develop a high-performing team of CEMs
- Set team goals, expectations, and career development plans
- Partner with Sales, Support, Product, and Marketing to address customer needs
- Scale CEM playbooks, processes, tooling, and reporting
- Ensure strong customer value and experience across enterprise accounts
- Engage directly with customers and serve as an escalation point
- Represent customer needs internally and influence product strategy
What we're looking for
- 3+ years of formal people management in Customer Experience, Customer Success, or a similar post-sales function
- 5+ years of customer-facing experience at high-growth SaaS companies
- Strong customer-first mindset, strategic thinking, and execution skills
- Proven ability to lead and scale teams through growth and change
- Excellent communication skills across diverse internal and external audiences
Nice to have
- Familiarity with post-production, creative workflows, Figma, or Weave
- Experience at a creative, design, collaboration, or productivity SaaS company
- Background in VFX, post-production, creative, UX/UI, Design Ops, or frontend development
Benefits
- Equity
- Health, dental, and vision coverage
- Retirement benefits with company contributions
- Parental leave and family planning support
- Mental health and wellness benefits
- Flexible paid time off and paid sick leave
- Company recharge days
- Cell phone and home internet reimbursements