265K–320K USD / year
Manager, Customer Success
Customer successHybrid — CyberBoston, MA; San Francisco, CA; New York City, NY; Seattle, WA; Washington, DC
Published on 2026-09-16
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About this role
The Manager, Customer Success will lead a team of Customer Success Managers focusing on cybersecurity accounts. This role requires strong people leadership, cybersecurity expertise, and the ability to drive customer value and expansion across enterprise accounts.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Manage and develop a team of Customer Success Managers
- Coach team on customer success best practices
- Provide cybersecurity subject matter expertise to customers
- Drive accountability to core customer success metrics
- Join strategic customer engagements with C-level stakeholders
- Build scalable customer success processes and methodologies
- Collaborate with Sales for account strategies
- Contribute to hiring and training initiatives
What we're looking for
- 7+ years in customer success or account management
- 2+ years in front-line management
- Cybersecurity experience in relevant domains
- Experience managing enterprise-scale customer portfolios
- Technical fluency in AI/ML products
- Ability to articulate value and drive customer outcomes
- Proven track record of achieving expansion and retention targets
- Passion for responsible AI development