175K–200K USD / year
Manager, Customer Success
Customer successOn-site — San Francisco, New York
Published on 2026-09-23
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About this role
The Manager of Customer Success will lead a high-performing team in the US as the company scales. The role focuses on making successful strategies repeatable while ensuring strong retention metrics. It involves close collaboration with sales and product teams, operating as a player-coach.
About the company
incident.io is an incident management platform that helps engineering teams declare, coordinate, and learn from production incidents with structured workflows and tooling.
The team
Customer Success
What you'll do
- Lead and grow the US-based Customer Success team
- Manage forecasting and renewals
- Conduct 1:1 meetings and reviews
- Engage in customer calls
- Collaborate with Sales, Product, and Marketing
What we're looking for
- Proven experience in Customer Success management
- Strong leadership skills
- Ability to work closely with various departments
- Fluency in AI technologies relevant to customer needs
Benefits
- Market-leading medical insurance
- Competitive PTO
- First Friday of every month off
- Enhanced 401k
- Meaningful equity