226K–339K USD / year
Manager, Customer Success Manager
Customer successOn-site — New York, US
Published on 2026-09-17
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About this role
Stripe is seeking a Manager to lead a high-performing team of Customer Success Managers responsible for managing strategic relationships. The role involves recruiting, developing team members, and driving engagement models to enhance user relationships and drive adoption.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Global Customer Success Team
What you'll do
- Recruit, develop, and lead a team of Customer Success Managers
- Drive an engagement model focused on building user relationships
- Develop vision and strategy for customer health and growth metrics
- Identify risks and opportunities early
- Coach and mentor the team in customer success skills
- Work cross-functionally to meet client needs
- Build operating rhythms for account planning and reviews
- Inspire and motivate the team
What we're looking for
- 12+ years of customer-facing experience
- 3-5 years of people management experience
- Experience in a high-growth tech environment
- Ability to hire and train a user-facing team
- Strategic advisory capabilities
- Passion for helping users succeed
Nice to have
- Experience leading a customer success team
- Background in growth stage internet/software companies
- Payments or billing experience
- Experience in enterprise account management or business development