205K–308K USD / year
Manager, Customer Success Manager
Customer successOn-site — Atlanta, US
Published on 2026-09-17
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Stripe is seeking a Manager for their Customer Success Team, responsible for leading a high-performing team of Customer Success Managers to enhance relationships with key enterprise clients. The role involves coaching, strategy development, and accountability for achieving customer health and growth metrics.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Customer Success Team
What you'll do
- Recruit, develop, and lead a team of Customer Success Managers
- Drive an engagement model focused on building durable user relationships
- Develop vision and strategy for the team
- Identify risks and opportunities for client accounts
- Coach and mentor team members
- Work cross-functionally to shape Stripe’s solutions
- Create strong operating rhythms for the team
- Inspire and enable team through clear expectations and feedback
What we're looking for
- 12+ years of customer-facing experience in customer success, account management, or sales
- 3-5 years of people management experience
- Experience in a high-growth technology environment
- Ability to hire and coach a high-performing team
- Strategic advice on account strategies
- Ability to operate amidst ambiguity
- Passion for Stripe’s mission
Nice to have
- Prior experience leading a customer success team
- Experience at a growth stage Internet/software company
- Payments or billing experience
- Experience in customer success, enterprise account management, partnerships, or business development