205K–308K USD / year
Manager, Customer Success Manager
Customer successOn-site — Chicago, US
Published on 2026-09-17
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About this role
Stripe is seeking a hands-on, visionary leader for their Global Customer Success Team. The Manager will lead Customer Success Managers, drive customer relationships, and ensure strategic account growth.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Global Customer Success Team
What you'll do
- Recruit and develop a team of Customer Success Managers
- Drive an engagement model focused on user relationships
- Develop vision and strategy for customer health and growth
- Identify risks and opportunities for the team
- Coach and mentor team members
- Work cross-functionally to shape solutions
- Build operating rhythms including account planning and business reviews
- Inspire and motivate the team
What we're looking for
- 12+ years of customer-facing experience
- 3-5 years of people management experience
- Experience in a high-growth technology environment
- Ability to support account strategy and serve as an executive sponsor
- Proven capability to solve complex problems in ambiguity
- Passion for Stripe’s mission
Nice to have
- Prior experience leading a customer success team
- Experience at a growth stage Internet/software company
- Payments or Billing experience
- Background in enterprise account management or business development