Manager, Customer Success (Remote - EMEA)
Customer successRemote — EMEA
Published on 2026-10-28
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About this role
Lead and grow n8n’s EMEA Customer Success team, supporting strategic enterprise customers with adoption, retention, and expansion. The role combines hands-on customer leadership, team development, and building scalable CS operations and playbooks.
About the company
n8n is a workflow automation platform that lets teams connect apps and build AI-powered automations with a visual editor or code.
The team
EMEA Customer Success team, starting with four CSMs and expected to grow.
What you'll do
- Guide CSMs on complex, high-risk enterprise accounts and build executive customer relationships.
- Hire, onboard, coach, and develop a distributed team of CSMs.
- Establish operating cadences for forecasting, account health, and risk reviews.
- Create repeatable customer success motions for onboarding, QBRs, adoption, retention, and expansion.
- Partner with Sales, Product, Support, TAMs, Renewals, and GTM leaders to improve the customer journey.
- Contribute to global Customer Success initiatives and scalable playbooks.
What we're looking for
- 2–3+ years of people management experience, including hiring and developing Customer Success talent.
- 7–10 years in Customer Success, Professional Services, Account Management, or another customer-facing role.
- Experience supporting large, complex, high-risk enterprise customers.
- Technology or enterprise IT experience and familiarity with technical buyers.
- Ability to run forecasts, account-health cadences, and structured risk reviews.
- A hands-on, adaptable approach and collaborative, low-ego working style.
Nice to have
- Experience progressing from senior CSM to first-line leadership.
- Familiarity with n8n or the automation and AI tooling ecosystem.
- Customer Success leadership experience at multiple companies.
Benefits
- Equity.
- 30 days of vacation in Europe, plus local public holidays.
- Annual €1,000 learning and development budget.
- Remote-first work with regular team off-sites.
- $100 per month to support open-source projects.