104K–168K USD / year
Manager, Digital Customer Success
Customer successWorkplace — worldwide
Published on 2026-09-17
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About this role
The Manager of Digital Customer Success will lead a team of Digital Customer Success Managers and be responsible for enhancing customer experiences post-sale. This role emphasizes team leadership, developing customer success strategies, and ensuring customer satisfaction while driving organizational growth.
About the company
LaunchDarkly is a feature management platform that lets teams release, target, and control product features with flags without redeploying code.
What you'll do
- Recruit and develop a high-performing team of CSMs
- Partner with teams to build Customer Success programs
- Proactively manage customer insights for better outcomes
- Organize team around key performance metrics
- Advocate for strategic and high-impact customers
What we're looking for
- Minimum 4 years in customer-facing roles
- At least 2 years in a leadership position
- Experience owning the renewal process
- Strong analytical skills for data-driven decisions
- Project management experience in customer-focused programs
Nice to have
- Training in sales methodologies like MEDDIC
- Experience with technical products in DevOps