155K–230K USD / year
Manager, Fraud Operations
OperationsHybrid — New York, NY
Published on 2026-11-04
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About this role
Lead and grow a team of Fraud Operations Specialists responsible for investigating alerts, preventing fraud, and recovering funds. Improve fraud operations through data-driven processes and collaboration with product, engineering, data science, and risk strategy teams.
About the company
Ramp is a financial automation platform that provides companies with tools to manage expenses, optimize procurement, and improve financial workflows. It serves businesses looking to streamline their financial processes and enhance visibility into spending.
The team
Risk Operations
What you'll do
- Manage and develop Fraud Operations Specialists, ensuring appropriate coverage and SLA performance
- Improve risk operations processes and prioritize efficiency opportunities using data and analytics
- Partner with Product, Engineering, and Data Science to build risk tools and infrastructure
- Work with risk strategy teams to improve policies and procedures
- Research emerging fraud trends and strengthen fraud decisioning systems
- Support incidents, customer escalations, and sensitive investigations, including on-call duties
- Help Customer Support educate customers about fraud prevention and social engineering
What we're looking for
- At least 8 years of risk management experience, including account takeover and payment fraud
- At least 2 years of experience building and managing teams
- Strong process development and improvement skills
- Investigative and critical-thinking skills
- Excellent written and verbal communication
- Experience integrating AI into daily work
- Experience in cards, payments, invoices, lending, or related industries
Nice to have
- Knowledge of Regulation E, NACHA, and Visa Core rules
- Experience with Zendesk and Retool
- Experience at a high-growth startup
Benefits
- Flexible PTO
- Equity
- 100% employee medical, dental, and vision coverage, with partial dependent coverage
- 401(k) with employer match
- Parental leave of up to 16 weeks at 100% pay
- Fertility HRA of up to $10,000 per year
- Relocation expense coverage to NYC or San Francisco, if needed
- Home-office equipment ordering and health and wellness stipend