109K–142K EUR / year
Manager of Implementations, High Touch - EMEA
Customer successRemote — EMEA
Published on 2026-10-08
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About this role
This role involves leading a team of Implementation Specialists to ensure high-quality experiences for mid-market customers beginning their journey with Ashby. You will be responsible for overseeing implementation processes and collaborating cross-functionally to optimize customer engagements.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
The team
Professional Services team within Customer Success
What you'll do
- Manage implementation and onboarding projects
- Lead an EMEA-based team of Implementation Specialists
- Ensure consistent quality of implementation experiences
- Collaborate with cross-functional teams
- Drive outcomes and ensure follow-through
What we're looking for
- Extensive experience in implementation and project management
- Strong team leadership skills
- Customer centricity
- Ability to navigate enterprise environments
- Technical understanding of complex products
Nice to have
- Experience with complex SaaS products
- Fluency in multiple EMEA languages
Benefits
- Unlimited PTO with four weeks recommended per year
- 10-year exercise window for stock options
- Generous equipment and software budget
- $100/month education budget
Hiring process
- Recruiter screen with Talent Team
- Interview with Head of Professional Services
- Mock Customer Escalation Call
- Interviews with VP of Customer Success and cross-functional leadership
- Final interview with CEO