170K–230K USD / year
Manager of Strategic Customer Success
Customer successRemote — US
Published on 2026-08-26
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About this role
The Manager of Strategic Customer Success will lead a team of Customer Success Managers serving Ashby's largest Enterprise customers. The role focuses on optimizing processes, advocating cross-functionally, and delivering high-quality customer outcomes as the company scales. The position requires strong leadership in a complex SaaS environment.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
The team
Strategic Customer Success
What you'll do
- Lead and coach a team of CSMs post-onboarding
- Drive process optimization across the customer journey
- Advocate for the CSM team across various functions
- Identify scalable approaches for client engagement
- Support team performance through coaching and development
What we're looking for
- Experience leading Customer Success teams in SaaS
- Technical acumen in managing complex products
- Expertise in enterprise customer lifecycle
- Strong operational mindset for process improvement
- Cross-functional collaboration experience
Nice to have
- Problem-solving orientation
- Data-driven decision capabilities
- Customer-first focus
- Lifecycle awareness in customer success
Benefits
- 10-year exercise window for stock options
- Unlimited PTO with a recommended four weeks per year
- Twelve weeks of fully paid family leave in the US
- $100/month education budget
- Generous equipment and office furniture budget
Hiring process
- Recruiter Screen
- Hiring Manager Interview
- Presentation Round
- Final Round with VP and CEO