75K–90K USD / year
Manager, Operations
OperationsRemote — United States
Published on 2026-09-26
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About this role
The Operations Manager will lead a team responsible for financial transaction execution and money movements for clients and their participants. The role focuses on enhancing operational efficiency while ensuring regulatory compliance and quality control.
About the company
Human Interest is a technology-driven company that provides affordable and easy-to-manage 401(k) retirement plans for small and medium-sized businesses, helping them offer valuable retirement benefits to their employees.
The team
Customer Success & Operations
What you'll do
- Coach and develop a team of Associates and Team Leads
- Enforce quality control processes and SLA management
- Establish and monitor KPIs for operational performance
- Bridge communication between Customer Success and Product/Engineering teams
- Lead projects to improve and scale team processes
- Maintain SOPs to ensure consistent operation
- Manage escalations involving complex transaction issues
- Assist in capacity planning based on new client onboardings
What we're looking for
- 3+ years of people-management experience in financial transactions
- Strong understanding of 401(k) transaction lifecycle
- Experience in managing quality control processes in high-stakes environments
- Proven track record in operational improvement projects
- Ability to synthesize insights for cross-functional teams
- Experience coaching and developing high-performing teams
- Drive to improve operations through automation and innovation
- Strong interpersonal and communication skills
Nice to have
- Bachelor's degree in Business, Finance, or related field
- Direct experience with 401(k) recordkeeping platforms
- Experience with reconciliation processes in financial services
- Familiarity with process-improvement methodologies like Lean or Six Sigma
Benefits
- Dollar-for-dollar employer match on 401(k) plan
- Top-tier health, dental, and vision insurance
- Unlimited access to financial tools and professionals
- Enhanced mental health support for employees
- Fertility healthcare and family forming benefits
- Monthly work-from-home stipend
- Team-building experiences and events