127K–183K USD / year
Manager, Order Management
OperationsHybrid — United States
Published on 2026-09-24
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About this role
Figma is seeking a Manager for Order Management to oversee the order processing workflow from contract review to invoicing. This role involves leading a team and managing daily operations, ensuring quality and efficiency in a fast-paced environment.
About the company
Figma is a collaborative design platform for product teams to create interfaces, prototypes, and design systems in the browser. It helps designers and developers work together on digital products from ideation through handoff.
What you'll do
- Lead day-to-day order processing operations
- Manage and develop offshore and onshore team members
- Establish and monitor quality standards
- Lead User Acceptance Testing (UAT) for new products and system changes
- Support month-end and quarter-end close processes
- Collaborate with cross-functional teams to resolve issues
- Manage escalations and ensure data integrity
What we're looking for
- 5+ years of experience in order management or revenue operations
- Leadership experience in coaching or project management
- Understanding of order entry impacts on billing and revenue
- Experience with UAT and system-change readiness
- Strong communication and operational judgment skills
Nice to have
- Experience with automation tools
- Managing offshore or BPO employees
Benefits
- Equity options
- Health, dental, and vision coverage
- Retirement benefits with company contributions
- Parental leave and family planning support
- Mental health and wellness benefits
- Flexible PTO and sick leave