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Manager, Product Support Operations - Top Startups
OperationsOn-site — Mexico City
Published on 2026-09-18
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About this role
In this role, you will recruit and develop a team of Operations Associates focused on user support for Top Startup Accounts at Stripe. You will be responsible for improving operational efficiency while ensuring a high-quality user experience.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Product Support team
What you'll do
- Recruit, manage, coach, and develop Operations Associates
- Drive operational delivery and process improvement
- Identify gaps in current systems and recommend enhancements
- Build a positive team culture and support career growth
- Set clear goals and provide regular feedback
- Use data-driven analysis for performance measurement
What we're looking for
- At least 5+ years experience leading operations support teams
- Experience working cross-functionally on high impact initiatives
- Experience in delivering business metrics and reporting
- Excellent written and verbal communication skills
- Ability to partner effectively with stakeholders
- Background in identifying quality gaps
- Passion for process improvement
Nice to have
- Experience building and scaling teams from zero
- Strong operational background in high growth tech companies
- Experience leading multi-channel support teams