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Manager, Professional Services Engineers, EMEA
Engineering managerRemote — EMEA, Ireland, France, Germany, Spain, United Kingdom
Published on 2026-10-28
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About this role
Manage and develop a distributed team of Professional Services Engineers delivering GitLab implementations, migrations, training, and advisory services for enterprise customers. Own delivery quality and team performance while partnering across the business to improve customer outcomes and scale the services practice.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Professional Services team, working closely with Technical Architects and cross-functional partners.
What you'll do
- Lead, coach, and develop Professional Services Engineers through regular feedback and career conversations.
- Own delivery outcomes across implementations, migrations, advisory work, and statement-of-work engagements.
- Monitor project health, identify risks, and manage or escalate delivery issues.
- Partner with Technical Architects, Engagement Managers, Sales, and Customer Success on scoping, planning, and resourcing.
- Track utilization, customer satisfaction, and escalation trends to improve team performance.
- Serve as a senior escalation point for complex customer situations.
- Improve Professional Services processes, tooling, knowledge sharing, and delivery standards.
What we're looking for
- Experience leading and developing technical teams in customer-facing environments.
- Technical foundation in software delivery, DevSecOps, platform engineering, or a related field.
- Experience with professional services, implementation delivery, migrations, or enterprise technical consulting.
- Ability to navigate customer escalations and competing priorities.
- Strong cross-functional collaboration, written communication, and organizational skills.
- Comfort working remotely in an asynchronous environment.
- Accountability for quality and measurable delivery outcomes.
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Team member resource groups