116K–197K USD / year
Manager, Renewals
Customer successRemote — Canada, United States
Published on 2026-09-29
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About this role
The Manager, Renewals is responsible for managing the day-to-day execution and coaching of early-career to mid-level Renewals Managers and Associates. This role involves implementing operational plans, maintaining visibility into renewals performance, and collaborating with various teams to drive renewals and retention.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Renewals team, reporting to the Director, Renewals
What you'll do
- Manage the daily work of Renewals Managers and Associates
- Implement renewals plans into tactical processes
- Forecast renewals performance
- Collaborate with Sales and Customer Success
- Coach team members on business acumen
- Remove blockers to improve team efficiency
- Establish goals and monitor progress
- Advise on career growth
What we're looking for
- Experience in renewals or customer success roles
- Previous management or mentoring experience
- Understanding of SaaS renewals processes
- Ability to translate strategy into tactical processes
- Strong prioritization skills
- Excellent communication skills
- Comfort in a remote work environment
- Ability to travel for events
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support