115K–194K USD / year
Manager, Support Engineering (AMER)
Customer successRemote — North America
Published on 2026-10-08
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Manager of Support Engineering will lead a team of Support Engineers focused on delivering exceptional technical support while implementing AI strategies. This role involves nurturing talent, improving processes, and enhancing the customer support experience in the AMER region.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Support team
What you'll do
- Hire and develop a world-class Support Engineering team
- Mentor and provide career growth opportunities
- Foster team ownership and accountability
- Build scalable processes for effective collaboration
- Conduct regular 1:1s for team support
- Lead continuous improvement initiatives
- Document team processes and improve efficiency
What we're looking for
- Experience leading technical, customer-facing teams
- Ability to improve team efficiency through processes
- Provide technical customer support
- Analytical and problem-solving skills
- Understanding of Linux System Administration and web development
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave