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Manager, Technical Account Management
Customer successRemote — Australia
Published on 2026-10-30
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead and develop a team of Technical Account Managers, combining people leadership, technical guidance, and commercial accountability. Drive customer adoption, retention, and growth while improving delivery practices and partner collaboration. This is a hands-on player/coach role with a strong focus on AI-enabled workflows and solutions.
About the company
ClickUp is a work management platform that combines tasks, docs, goals, and collaboration tools for teams running projects across functions.
The team
Customer Experience, Professional Services, and the Technical Account Management organization, working closely with the Partner Ecosystem.
Stack
ClickUpClickUp AIAI AgentsWorkflow automationIntegrations
What you'll do
- Hire, coach, and develop TAMs; set expectations for customer outcomes and technical delivery.
- Own team-level retention, renewal readiness, and expansion outcomes.
- Use account health and commercial signals to identify risks and prioritize action.
- Lead escalations and recovery plans for complex or high-risk accounts.
- Create playbooks, operating rhythms, quality standards, and clear partner handoffs.
- Build team capability in workflow design, automation, integrations, and AI Agents.
- Coordinate with Sales, Services, Support, Product, CX Operations, and partners.
What we're looking for
- At least 5 years in TAM, Professional Services, Consulting, Customer Success, or a related technical delivery role, including 3 years managing customer-facing or delivery teams in SaaS.
- Track record delivering complex technology engagements with measurable adoption, retention, or growth outcomes.
- Deep understanding of agentic workflows and AI Agent prompting, including implementation experience.
- Technical fluency with configurable SaaS platforms, workflow design, automation, and integrations.
- Experience working with implementation, consulting, or technology partners and maintaining delivery quality.
- Commercial judgment in renewal planning, risk assessment, forecasting, and expansion identification.
- Strong communication, prioritization, stakeholder management, and cross-functional leadership skills.
Nice to have
- Experience with ClickUp or similar work-management platforms.
- Experience leading distributed teams across markets or countries.
- Experience building partner enablement or joint-delivery playbooks.
- Experience in both recurring account management and Professional Services delivery.