170K–180K USD / year
Manager, Technical Account Management
Customer successRemote — United States
Published on 2026-10-08
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About this role
Cyberhaven is seeking a Manager for Technical Account Management to lead and develop a team of Technical Account Managers. This role involves defining operational strategies, ensuring customer success, and collaborating with cross-functional teams.
About the company
Cyberhaven is a data security company that uses AI-enabled data lineage to protect sensitive information across cloud apps, endpoints, and AI systems. Its platform helps organizations prevent data loss, manage insider risk, and stop data exfiltration.
The team
Customer Experience
What you'll do
- Hire, onboard, and develop Technical Account Managers.
- Coach TAMs on account strategy and technical troubleshooting.
- Establish TAM operating model and metrics.
- Manage critical customer issues and escalations.
What we're looking for
- 3+ years managing a technical customer-facing team.
- 7+ years in customer-facing technical roles.
- Experience with SaaS and endpoint agent technologies.
- Strong communication skills in English.
Nice to have
- Experience in an early-stage or high-growth company.
- Familiarity with DLP and CASB solutions.