205K–274K USD / year
Manager, Technical Services
Customer successRemote — United States, Canada
Published on 2026-10-28
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About this role
Ashby is hiring its first Manager of Technical Services to lead and scale technical integration services. The role oversees Workday integration consultants and technical solution consultants delivering custom API solutions and technical builds for customers.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
The team
Professional Services within Customer Success, overseeing Integration Consultants and Technical Solution Consultants.
Stack
WorkdayAPIs
What you'll do
- Build and scale a high-performing team of integration and technical solution consultants.
- Establish capacity planning, project prioritization, quality standards, and repeatable delivery processes.
- Act as a senior escalation point for complex integrations and technical challenges.
- Evolve technical services offerings and identify opportunities to standardize solutions.
- Partner with Product, Engineering, Sales, and Implementation on technical ownership and customer commitments.
What we're looking for
- 8+ years of experience in technical consulting, integration services, or technical implementations.
- 3+ years directly managing and scaling a team of technical resources.
- Strong knowledge of enterprise integrations, including Workday architecture, APIs, authentication, data mapping, and integration design.
- Experience leading consultants across high-volume portfolios of mid-to-large enterprise projects.
- Experience building teams and anticipating future technical capability needs.
Benefits
- Competitive salary and equity.
- 10-year stock-option exercise window.
- Unlimited PTO, with four weeks recommended annually.
- 12 weeks of fully paid family leave in the US.
- Equipment, software, and office furniture budget.
- $100 monthly education budget, with approved conferences and other higher-cost items covered.
- US health insurance premiums fully covered for employees and dependents.
- 401(k) with a 3% employer contribution.
Hiring process
- 30-minute recruiter screen
- 45-minute interview with the Head of Professional Services
- 60-minute mock call with an Integrations Consultant and Product Manager
- 30-minute cross-functional interview with a Customer Success leader
- 30-minute leadership interview with the VP of Customer Success
- 30-minute interview with the CEO
- 10-minute closing questions with the hiring manager