48K–56K EUR / year
Market Coordinator (12 Month Fixed-Term Contract)
OperationsHybrid — Paris, France
Published on 2026-10-20
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Support Airbnb’s Field Team in the FR-Benelux region by managing high-value Host inquiries and escalations. Research and resolve issues, coordinate with internal teams, and help improve Host satisfaction and listing quality.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
What you'll do
- Provide Host-facing support and resolve inquiries end to end
- Research Host issues and triage or assign escalation tickets
- Communicate clearly and promptly with Hosts by email
- Share recommendations with Market Management teams
- Help improve listing quality and support in-market events when required
- Meet or exceed response-time SLAs
What we're looking for
- At least 3 years of customer support or account management experience
- Fluent in English and French
- Experience handling high-value, time-sensitive customer inquiries
- Strong written and verbal communication, active listening, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical, organizational, and conflict de-escalation skills
Nice to have
- At least 2 years of hospitality or travel industry experience
- Experience with Salesforce, G-Suite, or Jira