75K–120K EUR / year
Mid-Market Implementation Specialist - EMEA
Customer successRemote — EMEA, European Union
Published on 2026-10-21
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About this role
Manage end-to-end implementations of Ashby’s recruiting software for mid-market and smaller enterprise customers. Guide customers through 8–10-week projects, helping them configure the product, adopt new processes, and reach value quickly while managing 15–20 or more active implementations.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
The team
Mid-Market Implementation team within Professional Services, part of Customer Success.
What you'll do
- Lead implementation projects from planning through handoff, keeping milestones and stakeholders aligned
- Guide customers on configuration, adoption, change management, and product best practices
- Manage a portfolio of 15–20 or more concurrent implementations
- Represent customer needs to internal teams and improve implementation processes
- Collaborate with Customer Success, Sales, Product, Engineering, and Operations
What we're looking for
- At least 2 years owning implementations for complex SaaS products
- Experience managing onboarding projects in high-growth B2B SaaS environments
- Technical fluency with multi-module SaaS systems, configuration, analytics, conditional logic, and relational data
- Strong project management, customer communication, and change-management skills
- Able to work remotely and travel less than 10%
Nice to have
- Experience with Ashby
Benefits
- Equity with a 10-year stock-option exercise window
- Unlimited PTO, with four weeks recommended annually
- Equipment, software, and office-furniture budget
- $100 monthly education budget; conference costs may be covered with manager approval
Hiring process
- 30-minute recruiter screen
- 45-minute interview with the hiring manager
- 60-minute mock call with implementation specialists
- 30-minute cross-functional interview with the Head of Professional Services
- 30-minute product-complexity interview with the VP of Customer Success
- 30-minute customer adoption and enablement interview
- 10-minute closing questions with the hiring manager