75K–120K EUR / year
Mid-Market Implementation Specialist - EMEA (German speaking)
Customer successRemote — EMEA
Published on 2026-11-09
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About this role
Lead end-to-end implementations of Ashby’s recruiting software for mid-market customers, from sales handoff through go-live. Manage a concurrent portfolio of 15–20 projects, providing technical guidance, troubleshooting, and advice on configuration and workflows. The role requires fluency in German and strong ownership of customer relationships and project execution.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
The team
Customer Success and Professional Services, focused on High Touch (Mid-Market) Implementations.
What you'll do
- Own 15–20 concurrent implementations, typically lasting 8–10 weeks, from handoff through go-live
- Develop and manage customer project plans, timelines, follow-ups, and escalations
- Troubleshoot product and configuration challenges and advise customers on effective workflows
- Coordinate with Sales, Customer Success, Product, and Engineering
- Improve implementation processes and documentation and share customer feedback with Product
What we're looking for
- Fluent in German
- At least 2 years owning implementations for a complex SaaS product
- 5+ years in a customer-facing role, primarily leading full-cycle B2B SaaS implementations
- Experience managing concurrent mid-market projects while maintaining quality and timelines
- Able to independently investigate complex product questions and own project execution
- Detail-oriented, data-driven, and comfortable advising customers on complex software
Nice to have
- Experience implementing multi-module software products
- Experience improving implementation processes and documentation
Benefits
- Equity with a 10-year stock-option exercise window
- Unlimited PTO, with four weeks recommended annually
- Equipment, software, and office furniture budget
- $100 monthly education budget, with manager-approved coverage for larger expenses
Hiring process
- 30-minute recruiter screen
- 45-minute hiring manager interview
- 60-minute mock customer call
- Cross-functional interview with the Head of Professional Services
- Product complexity interview with the VP of Customer Success
- Customer adoption and enablement interview
- 10-minute closing questions with the hiring manager