131K–175K USD / year
Mid/Sr. Product Engineer, Intelligence
FullstackRemote — United States
Published on 2026-07-09
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About this role
Build customer-facing intelligence features from initial product concept through production, with a strong focus on polished frontend experiences. The role combines full-stack product engineering with customer research, outcome measurement, and production ownership.
About the company
Help Scout provides customer service software designed to help businesses deliver exceptional support experiences. The company focuses on building tools that enhance communication and collaboration between teams and their customers.
The team
Intelligence team, building cross-platform experiences that surface actionable data to customers.
Stack
TypeScriptJavaScriptReactKotlinJavaPHPElasticsearchClickHouse
What you'll do
- Build customer-facing features end-to-end, with a focus on smooth frontend experiences.
- Design, instrument, and iterate on features based on customer feedback and outcome metrics.
- Contribute to product decisions alongside product managers and designers.
- Own production readiness, including reliability, monitoring, alerting, and logging.
- Use and improve AI-assisted development workflows.
- Participate in customer calls, support escalations, and hiring interviews.
What we're looking for
- Strong JavaScript/TypeScript and React experience with demonstrated frontend craft.
- Full-stack capability and ownership of the development lifecycle.
- Fluency with AI coding tools such as Cursor or Claude Code.
- Ability to evaluate AI features using verification, measurement, and guardrails.
- Customer-focused approach and comfort owning measurable outcomes.
- Clear written and verbal communication skills for remote collaboration.
Nice to have
- Experience productionizing LLM features, including latency and cost tuning, fallbacks, safety, and sensitive-data handling.
- Design sensibility and close collaboration with product designers.
- Experience with customer support, productivity, or other trust- and reliability-focused products.
Benefits
- Equity offered.
- Flexible time off.
- 12 weeks of fully paid parental leave.
- Home office stipend.
- Coworking stipend up to $300 per month.
- Annual professional development stipend of $1,800.
- Health insurance for employees and dependents in the U.S. or Canada.