Salary not listed
Mortgage Underwriter
OperationsHybrid — Palo Alto, California, New York City, New York, Phoenix, Arizona
Published on 2026-11-03
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Underwrite residential mortgage loans end to end across multiple loan products, applying expert judgment to support Pylon’s automated decisioning platform. Partner with customers, fulfillment providers, and internal product and engineering teams to improve underwriting quality, compliance, and automation.
About the company
Pylon is a B2B customer support and success platform built for SaaS teams. It helps companies manage customer conversations, SLAs, and account workflows in one place.
The team
Platform team
What you'll do
- Underwrite Conventional, Jumbo, Non-QM, and Government mortgage files across purchase and refinance.
- Issue clear underwriting conditions and resolve them promptly.
- Conduct second-level reviews, handle exceptions, and manage escalations.
- Assess and improve underwriting systems, file flow, compliance, and efficiency.
- Advise on underwriting decisions and collaborate with product, engineering, and fulfillment partners.
- Maintain expertise in mortgage origination requirements and regulations.
What we're looking for
- 3+ years of underwriting experience across Conventional, Jumbo, Non-QM, and Government loans, including purchase and refinance.
- Expert knowledge of the mortgage lending process, loan guidelines, and residential mortgage regulations.
- Ability to operate with a compliance-first approach in a regulated industry.
- Experience overseeing third-party fulfillment partners and driving quality, timely originations.
Nice to have
- Experience working on mortgage products in a fintech environment.