46–54 USD / hour
New Contract IT Specialist
OtherRemote — worldwide
Published on 2026-09-17
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About this role
Customer.io is looking for a Contract IT Specialist to support their remote IT operations. The role involves tier 1-2 IT support, employee lifecycle workflows, identity and access management, and maintaining compliance with various standards.
About the company
Customer.io provides a customer engagement platform that enables businesses to send personalized messages to their audience through various channels. The company serves organizations seeking to enhance their marketing automation and communication strategies.
What you'll do
- Assist with tier 1-2 IT support
- Support employee lifecycle workflows
- Maintain identity and access management tasks
- Manage device fleet health via MDM
- Respond to compliance requests
- Keep operational documentation current
- Collaborate with cross-functional teams
What we're looking for
- 3+ years in IT support or operations
- Experience with MDM solutions
- Knowledge of identity and access management
- Comfort with scripting tools
- Strong troubleshooting on macOS
- Excellent documentation and communication skills
- Experience with SOC 2, ISO, or HIPAA is a plus
Hiring process
- 30-minute video call with a Recruiter
- 30-minute video call with the Hiring Manager
- 45-minute Technical Interview