137K–156K USD / year
New Product Manager
ProductRemote — worldwide
Published on 2026-10-07
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About this role
The Product Manager at Customer.io will focus on enhancing the customer experience during their initial weeks, working on the self-serve aspect of the platform. The role involves collaboration with various teams to resolve friction points and define success metrics.
About the company
Customer.io provides a customer engagement platform that enables businesses to send personalized messages to their audience through various channels. The company serves organizations seeking to enhance their marketing automation and communication strategies.
The team
Self-serve pod
What you'll do
- Own the product experience of the agent
- Collaborate with PMs and squads
- Identify and resolve customer friction points
- Define and track success metrics
- Partner with Marketing, CX, and Design
- Work with Engineering for customer value improvements
- Communicate priorities and progress clearly
What we're looking for
- 3+ years of product management experience in SaaS
- Experience with AI-powered tools
- Track record improving activation or retention metrics
- Strong analytical and experimentation skills
- Experience collaborating across multiple teams
- Clear communicator with simplification skills
- Deep curiosity about customer success
- Comfortable working autonomously remotely
Benefits
- 100% coverage of insurance premiums
- 16 weeks paid parental leave
- Unlimited PTO
- Remote work stipends
- Professional development budget
Hiring process
- 30-minute call with a Recruiter
- 30-minute video call with the Hiring Manager
- 60-minute Product Case discussion with Engineering
- 60-minute Product Case Review call with a panel