152K–212K USD / year
Sr Account Manager, AMER
SalesRemote — US
Published on 2026-10-01
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About this role
The role involves managing a portfolio of mid-market and enterprise accounts, focusing on renewals and expansion opportunities. The Senior Account Manager will need to build strong relationships with clients and work closely with Customer Success and Sales teams.
About the company
Customer.io provides a customer engagement platform that enables businesses to send personalized messages to their audience through various channels. The company serves organizations seeking to enhance their marketing automation and communication strategies.
What you'll do
- Own commercial strategy for assigned accounts
- Drive growth through strategic adoption of Customer.io
- Forecast renewal and expansion pipeline
- Build multi-threaded relationships within client organizations
- Collaborate with Customer Success and Sales
- Engage Legal and Finance for renewals
What we're looking for
- 5+ years in Sr Account Management or Sales
- Experience managing $5m ARR in mid-market space
- Proven track record of customer spend growth
- Well-defined forecasting methodology
- Comfortable with data analysis and dashboard creation
- Strong communication skills
Benefits
- 100% coverage of medical, dental, vision, and mental health premiums
- 16 weeks paid parental leave
- Unlimited PTO
- Remote work stipends
- Professional development budget
Hiring process
- 30-minute video call with Recruiter
- 45-minute video call with Hiring Manager
- Take-Home Assignment
- 1-hour Assignment Review Call