152K–212K USD / year
Sr Account Manager, EMEA
SalesRemote — UK or Ireland
Published on 2026-10-02
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About this role
The Senior Account Manager will manage a portfolio of mid-market and enterprise accounts, focusing on renewals and expansion opportunities. This role requires building strong relationships with customers and collaborating closely with the Customer Success team.
About the company
Customer.io provides a customer engagement platform that enables businesses to send personalized messages to their audience through various channels. The company serves organizations seeking to enhance their marketing automation and communication strategies.
What you'll do
- Own the commercial strategy for a portfolio of accounts
- Drive growth through customer adoption of Customer.io
- Forecast renewal and expansion pipeline
- Build multi-threaded relationships within accounts
- Collaborate with Customer Success and Sales teams
- Engage Legal and Finance on complex renewals
What we're looking for
- 3+ years in Account Management or SaaS sales
- Experience managing $5m ARR accounts
- Ability to grow customer spend through value articulation
- Strong forecasting methodology
- Proficient in tracking usage data and building dashboards
- Strong communication skills
Benefits
- 100% coverage of medical, dental, vision, and mental health
- 16 weeks paid parental leave
- Unlimited PTO
- Remote work stipends
- Professional development budget
Hiring process
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take-Home Assignment
- 1-hour Assignment Review Call with the team